Frequently Asked Questions

Welcome to the bibeike Help Center. Below you’ll find answers to common questions about orders, shipping, returns, sizing, payments, and more.

Orders

How do I place an order?

Select your preferred color and size on the product page, click “Add to Cart,” and proceed to checkout. Please carefully review your shipping address, size, color, and quantity before completing payment.

How do I know whether my order was successful?

After your payment is completed, you will receive an order confirmation email containing your order number and purchase details. If you do not see the email, please check your spam or junk folder.

Can I change my shipping address?

If your order has not yet shipped, contact us immediately with your order number and corrected address. Once an order has shipped, we may be unable to redirect it.

Customers are responsible for providing a complete and accurate shipping address.

Why haven’t I received my confirmation email?

The email may have been filtered into your spam, promotions, or junk folder. Please also confirm that the email address entered at checkout was correct. If you still cannot find it, contact our customer service team.

What should I do if an item is out of stock?

Unavailable sizes or colors cannot be selected on the product page. You may check the page again later for restocks or choose another available option.

Shipping and Delivery

Where does bibeike ship?

We currently ship within the United States. Final delivery availability will be confirmed at checkout based on your shipping address.

Do you offer free shipping?

Yes. Orders of $60 or more qualify for free standard shipping. Shipping charges for orders under $60 will be displayed at checkout before payment.

How long does order processing take?

Orders require processing before shipment. The current processing and estimated delivery time can be found on our Shipping Policy page.

Processing time is separate from delivery time and may be affected by weekends, public holidays, order volume, or product availability.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number or tracking link. Tracking information may take 24–72 hours to update after the carrier receives the package.

Why is my tracking information not updating?

Tracking updates may be temporarily delayed while the package is moving between carrier facilities. Please allow up to 72 hours for the first update.

If there has been no update for an extended period, please contact us with your order number.

Will all items arrive in one package?

Orders containing multiple items may occasionally be shipped in separate packages. If this happens, you may receive more than one tracking number, and the packages may arrive on different days.

What if my package is delayed?

Delivery estimates are not guaranteed and may be affected by severe weather, carrier delays, peak seasons, public holidays, or incorrect address information.

Please check the tracking page first. If the package is significantly delayed, contact us for assistance.

What if my package is marked as delivered but I cannot find it?

Please check around the delivery location, mailbox, front desk, parcel locker, and with household members or neighbors. You should also contact the shipping carrier using your tracking number.

If the package is still missing, contact us and provide your order number and tracking information.

What if my package arrives damaged?

Please contact us promptly and provide:

• Your order number

• A clear photo of the shipping package

• A clear photo or video showing the damaged item

• A photo of the shipping label

Please keep the item and its original packaging until we finish reviewing your request.

Returns and Refunds

What is your return period?

You may request a return within 30 days after receiving your order. Items returned outside the applicable return period may not be accepted.

Please review our Return & Refund Policy before sending an item back.

What condition must returned items be in?

Returned products must be:

• Unworn and unused

• Unwashed

• Free from stains, odors, makeup, pet hair, or damage

• Returned with the original tags attached

• Returned in their original packaging when possible

Items that do not meet these conditions may be rejected.

How do I start a return?

Contact our customer service team through the Contact Us page and provide your order number, the item you wish to return, and the reason for the return.

Please follow the return instructions and use only the return warehouse address listed in our Return & Refund Policy. Do not send returns to the address shown on the original parcel unless instructed.

Who pays for return shipping?

Customers are generally responsible for return shipping costs when returning an item because of size, fit, preference, or a change of mind.

If you received a damaged, defective, or incorrect item, contact us before returning it. After verification, we will provide an appropriate solution in accordance with our Return & Refund Policy.

Can I return a final-sale item?

Products clearly marked as “Final Sale” or otherwise identified as non-returnable cannot normally be returned unless they arrive damaged, defective, or incorrect.

Can I exchange an item for another size?

Please contact customer service to check whether an exchange is available. Availability depends on current inventory.

In some cases, you may need to return the original item and place a new order for the preferred size.

When will I receive my refund?

After the returned item reaches the designated return warehouse, it will be inspected. If approved, the refund will be issued to the original payment method.

Your bank or payment provider may require additional business days to post the refund to your account. Original shipping fees and return shipping fees are generally non-refundable unless required by law or the return resulted from our error.

What if I received the wrong item?

Contact us promptly with your order number and clear photographs of the item, packaging, product label, and shipping label. Please do not return the item until you receive instructions from our customer service team.

Sizing and Fit

How do I choose the correct size?

Please use the product-specific Size Chart shown on each product page. Compare the measurements with a similar garment that fits you well rather than relying only on your usual size.

Sizing may vary between different styles, fabrics, and silhouettes.

Are measurements available in inches and centimeters?

Yes. Our product size charts provide measurements in both inches and centimeters.

1 inch equals 2.54 centimeters.

What do the US and EU sizes mean?

US and EU sizes are approximate regional conversions provided for reference. The garment measurements shown in the size chart should be used as the primary guide.

Are the measurements body measurements or garment measurements?

Unless otherwise stated, the measurements shown on our product pages are reference garment measurements.

Because garments are measured manually, a difference of approximately 1–2 cm may occur.

How should I measure clothing?

For the most accurate comparison, lay a similar garment flat without stretching it.

• Bust: Measure around the fullest part of the garment

• Shoulder: Measure from one shoulder seam to the other

• Waist: Measure around the natural waist area

• Hip: Measure around the fullest part of the hip area

• Dress length: Measure from the highest shoulder point to the hem

• Pants length: Measure from the top of the waistband to the hem

Measurements shown as circumference should be compared with the full circumference of your garment.

What should I do if I am between two sizes?

If you are between sizes, we generally recommend choosing the larger size, especially for non-stretch denim, fitted clothing, or styles with a defined waist.

For loose-fitting or elastic-waist styles, review the product description and garment measurements before selecting.

Will denim stretch?

Stretch varies by product. Check the fabric information and product description on the corresponding product page.

Non-stretch or low-stretch denim usually has less flexibility, so customers between sizes should consider choosing the larger size.

Why does the same size fit differently across products?

Each product may have a different fabric, cut, rise, silhouette, and level of stretch. Always check the size chart on the specific product page before ordering.

Payments and Promotions

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your device, location, and payment provider.

Is payment secure?

Checkout payments are processed through secure payment providers. bibeike does not directly store your complete payment card information.

Can I use more than one discount code?

Unless otherwise stated, only one discount code can be applied to an order. Discount codes cannot normally be combined with other promotions.

Will I be charged sales tax?

Applicable sales tax may be calculated at checkout based on your delivery address and local requirements.

Customer Support

How can I contact bibeike?

📫 service@bibeike.com

When will customer service respond?

We aim to respond within the customer service timeframe stated on our Contact Us page. Messages received on weekends or public holidays may be answered on the next business day.

Still Need Help?

If your question is not answered above, please visit our Contact Us page. Our customer service team will be happy to assist you.